Here you can find a collection of the common issues a user may come across with their devices, and what you can do at home.
Cleaning and Maintenance
Follow the video that matches the style of your hearing aid.
Receiver-In-Ear (RIC) style
Behind-The-Ear (BTE) style with earmold
In-The-Ear/Canal (ITE/ITC) custom molded aid
Bluetooth and Connectivity
Note: If your aids were previously paired and are having issues, you may need to go through the appropriate bluetooth menus as outline below, and first “Forget This Device” before following the instructions to re-pair the connection from scratch.
'Made For iPhone' Streaming Hearing Aids
To pair your hearing device, follow these steps:
1. Make sure that Bluetooth is on. Go to Settings, then select Bluetooth.
2. Open the battery doors on your hearing device.
3. On your Apple device, go to Settings > Accessibility > Hearing, and select Hearing Devices.
4. Close the battery doors on your hearing device. Your Apple device will search for your hearing device.
5. When it appears, tap the name of your hearing device.
6. Tap ‘Pair’ when you see the pairing request on the screen. If you have two hearing devices, you’ll get two requests. Pairing could take up to a minute.
You can start using your hearing device when you see it under MFi Hearing Devices with a check mark.
Android Streaming Compatible Hearing Aids
To pair your smartphone to the Bluetooth hearing aids to make phone calls or stream other audio, follow these steps:
1. Go to the phone’s home screen and navigate to the Bluetooth settings page (this varies depending on the smartphone model)
2. Tap on the slider button to turn Bluetooth on
3. Open the battery door of the Bluetooth hearing aids for 5 seconds and then close the battery doors to turn the hearing aids back on
4. A message may appear – Available Devices
5. After several seconds, the name of the hearing aids will appear. Tap to select it
6. A message will appear – Bluetooth Pairing Request. Click Ok
7. A connection beep will be heard in the paired hearing aid
The smartphone is now connected to the hearing aids.
Note: even if you have two hearing aids, you will only be prompted to pair one side.
Every manufacturer has a varied collection of peripheral accessories that can work together with their hearing aids, such as pocket controllers, remote microphones, TV adaptors, and so on. For many of the new accessories, pairing devices can be as simple as turning the hearing aids off, unplugging or turning the accessory off, then turning the accessories back on, and turning the hearing aids back on as well, while keeping the devices close to each other for 60 seconds. But other times, there may be a few more extra steps involved. In those cases, the best thing to do is to refer to your accessorie’s User Guides that came along with your initial packaging. Most of these user guides are also available digitally from the manufacturer’s websites as well.