welcome to SOUND id·EARS



We would like to welcome all our clients back! There are some changes that you will notice as we have
implemented the necessary measures to ensure the safety of our clients and our staff.

  • Physical distancing requires that we see a fewer number of clients per day with time in between visits for cleaning and sanitizing.
  • Disinfection and sanitizing of the clinic at all touch-points following every client visit.
  • Use of masks and where necessary gloves and face shields by our staff.
  • Prior to your appointment, we will review your current Covid health status through a series of screening questions.
  • We require everyone wear a mask when visiting our clinic as we will be unable to meet physical distance requirements as we work on your ears

Please note that during the Phase 2 re-opening phase, our temporary reduced office hours will be:


If you do not have an appointment please call the office first before dropping in, to ensure you are not arriving during a high traffic hour. This is to help maintain social distancing in the waiting room.

For more information about our COVID-19 Policy, click here.

As we work to flatten the Covic-19 pandemic curve, we want you to know that maintaining a safe and healthy environment for our staff and clients like you is our primary concern.

In these uncertain times, you can still rely on us for emergency help, repairs, supplies and remote services by emailing me directly at [email protected].

Take care,

Carol and the Sound idEARS Team.

*Note: Our existing clients can still purchase batteries or other assorted hearing aid supplies, which can be mailed out with no shipping charge. Please place your orders through the new “Client Supply Ordering” site menu

We listen…you hear

Our goal at Sound id·EARS Hearing and Speech Clinic and the Vancouver Tinnitus and Hyperacusis Clinic is to provide audiological services of the highest calibre to individuals who require assistance for conditions related to hearing impairment, tinnitus, hyperacusis and listening disorders. With knowledgeable staff who are thoroughly trained in the latest clinical advances, together with state-of-the-art equipment, our patients can be comfortably assured that they are receiving the best treatment available. Our clinic also remains on the cutting edge by doing clinical research with scientific presentations and publications in the field.

Since the inception of Sound id·EARS Hearing & Listening Clinic in 1996 and the Vancouver Tinnitus and Hyperacusis Clinic in 1999, we take pride in our growing reputation as a clinic of excellence. We are one of a few Canadian clinics to provide such a complete range of diagnostic and treatment services. Individuals often experience a combination of audiological symptoms rather than just one symptom, and it is essential to obtain a complete, broad-based diagnosis in order to design an optimally effective intervention plan. Unique personalities, family dynamics, listening and hearing demands, occupational and lifestyle preferences must all be incorporated to develop an individually-designed, comprehensive rehabilitation program best suited to each of our clients. In doing so, we consider ourselves much more than just a hearing aid dispensing clinic.

We are one of the few Canadian clinics to offer a complete range of audiological diagnostic and treatment services to individuals of all ages.